The following article comes from Rho’s CEO Russ Helms who would like to share some thoughts on topics that he sees as important to Rho and our business.
- Do not gossip or speak ill of those who are not present.
- Catch people doing things right and tell them so.
- Be accountable for your own work; no blaming or complaining.
- Always tell the whole truth as fast as you can.
- Talk straight: express yourself without laying blame. Fulfill your commitments. Be on time to work and to meetings.
Agility and Adaptability
- Be willing to tackle any reasonable request or challenge.
- Understand that there is always something you can do better. If experiencing difficulties or conflicts, focus first on yourself.
- Continuously develop a comfort level and skill with switching between the high level and strategic to the tactical and operational.
- Be aware of and responsible for the financial implications of everything you do.
- Work to eradicate costly mistakes and rework from your work.
- Ask yourself frequently how your role(s) can contribute to the ongoing financial success of Rho.
- Focus on quality and accuracy in all that you do.
- Plan ahead to avoid fires and crises.
- Keep track of your own work and deadlines.
- Keep your calendar up to date.
- Respond to email, voicemail, and calendar requests in a timely manner.
- Be 100% accountable to both the results of your work and its impact on others.
- Never use criticism of others to deflect feedback on how you can improve.
- Think about better ways to do things; don't cling to past practice.
- Listen openly and actively to those with different opinions. You may learn something new and important.
- Consider whether there is a better way of handling a situation.
- Never let "But this is how we've always done it" be an excuse for not embracing change.
- Get the work done on time and under budget.
- Treat both internal and external customers with respect. Repeat customers are good for business.
- Strategically plan your work and resources to allow for smooth transitions and business continuity.
- Do not say it is not your problem. If it is happening here, it's everyone's problem. Look for a solution.
To Think Critically and Creatively
- Be positive towards new challenges.
- Offer solutions when pointing out problems.
- Be supportive of new ideas, even if you don't agree with them.
- When evaluating a new situation or problem, seek to understand what success will look like and what it will require.
- Be fully ready for past solutions not to work for new situations.
- Force yourself to look at things in new ways.
- Evaluate ideas on their merits, regardless of the source.
- Celebrate your own and others' successes; share the credit.
- Assume the best from your team mates.
- Do not impugn the motives of colleagues. Assume their motives are in the best interest of Rho.
- Respect your co-workers. This means that you do not pound on the table, raise your voice, or roll your eyes.
- Even when using persuasion by reason and facts, be careful that you are not bullying or manipulating.
- Be kind and polite to everyone, all the time.
- Be coachable; accept feedback on its merits even if you don't necessarily agree with it.
- Be careful with jokes and swear words. What is ok with you may not be so with others.
A Team Culture
- Be kind and polite to colleagues. Listen openly to those with different opinions.
- Help each other out; offer help and ask for help when needed.
- Contribute your strengths while continuing to improve on your known weaknesses.
- Work with peers and teammates to solve problems in a collaborative manner.
- Exhaust all solutions at the peer level before escalating issues.
- Advocate for something, not against something.
- Remember that you have to do it, but you don't have to do it alone.
- Encourage people to engage with you and disagree with you.
- Be aware of positional differences and perceptions when working with others. Make an effort to put people at ease.
- Frequently express appreciation for specific actions.
- Praise in public, criticize only in private.